rullypratama.com
[email protected]
(62) 8385-173-4610
Teleperformance Business Intelligence Analyst
2019 to present
Extract, process, and deliver data into a report used to evaluate performance metrics, using Power Query and Excel. Visualize data and/or report using Power BI. Identify problem using available raw data to determine the root cause. Continuously help Ops and Client team by providing the accurate data and analysis.
Technical Skills Office Suite, Power BI, Power Query, Power Pivot, Zendesk, Salesforce
Teleperformance Content Moderator Specialist
2017 to 2019
Responsible to moderate > 1,500 posts daily from well known international news portal and email
provider, and looks for abusive content to reject. Moderated content both in English and French.
At this position, I managed to reveal abusive account network and deactivate them.
Technical Skills Salesforce, English, French
Teleperformance Customer Service Representative
2016 to 2017
Providing troubleshooting and solution to client’s user in Bahasa Indonesia. Handling 80 user’s
inquiries per day by email, and in-apps communication portal. Assuring the platform’s integrity by
detecting possible frauds.
Technical Skills Zendesk, Customer Service
Bachelor of Education (French Language Education) 2011 to 2016
GPA 3.71
Yogyakarta State University, Yogyakarta, Indonesia